CRM Product Expert

Are you an Automotive fan? Do you enjoy providing the best solutions for customers and are interested in IT systems implementation? Would you like to be part of a renowned Automotive company, applying your professional skills and gain experience? Then we might be looking for you!

Are you our new CRM Product Expert?

As part of our team, you will be involved in migrating the present CRM system into the new SalesForce environment. Your main tasks will be:

• Finding existing internal and external CRM users, and engaging them in the SalesForce implementation through discovery and validation phases;

• Hosting local workshops or focus groups to understand and define CRM use cases to adjust market specific business processes;

• Understanding how our customer's dealers work with B2B customer data - this will include dealer visits;

• Ensuring market specific legal compliance and Data Privacy standards.

Who are you?

We would love to welcome a new colleague passionate about automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal CRM Product Expert has:

• Knowledge of existing tools/applications that will interface or feed into Salesforce (GBMS, GFIN / SCA-C, other instances of Salesforce, GCTT Case Management Tool, GOLDD / DID)

• Business analyses and application testing experience

• Project Management skills

• Experience in automotive, especially in B2B sales and aftersales will be a plus

• Computer literacy, especially advanced knowledge of Excel

• Full Italian proficiency and fluent English

Working pattern

Monday-Friday

40 hours per week

Field activity on demand throughout the country 

What's in it for you? 

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. 

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce. 

Not convinced yet? 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Diagnostics & Repair Enhancement 

• Warranty and Repair Efficiency 

• Technical Information 

• Learning Solutions 

• Sales Performance 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com. 

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now. 

 If you are interested in this job opportunity, please apply on https://careers.msxi.com/, where you can learn more about us. 

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR) 

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.  

Only selected candidates will receive a direct response.